F. A. Q. (Frequently Asked Questions)
How
do I set up a credit account?
What's your policy on sales of prescription drugs?
What are my shipping options? When will my order
ship? What will it cost?
What are our payment options?
Can I have my order tomorrow?
Can Masune Sports Medicine bill our insurance
carriers for payment?
Return Policy
How do I set up
a credit account?
It's easy, Simply place an order! We'll automatically set up an
account for you. With proper references, your order will be processed
promptly.
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What's your policy
on sales of prescription drugs?
By law, sales of prescription drugs, needles and syringes are restricted
to customers who are registered and fully licensed. To establish your
eligibility, we require a photocopy of your authorizing prescriber's or
facility's valid license or DEA registration for our files. Before ordering,
click Prescription Drug Authorization Form
and follow the instructions.
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What are my shipping
options? When will my order ship? What will it cost?
Delivery of all orders within the continental U.S. is F.O.B. shipping point by ground delivery service.
Shipping and Handling Charges |
Orders under $150 |
Order between
$150 and $250 |
Orders between
$250 and $500 |
Orders over $500 |
$9.95 |
$11.95 |
$16.95 |
$18.95 |
Overnight or 2nd day delivery available for additional charge.
Please call 1-800-831-0894 for a quote.
Because of their size
and/or weight some orders must be shipped by truck (freight).
We will contact you with a shipping quote before we proceed with your order.
For orders shipping
outside the continental U.S., before your order is processed, we will
contact you with a shipping charge quote.
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What are our payment
options?
- Checks drawn on
US banks only
- Visa
- Master Card
- American Express
- Discover
- GSA Smart Pay Government
Purchase Card
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Can we have our
order tomorrow?
Overnight delivery via Federal Express is available for all in-stock items.
A surcharge applies; call 1-800-831-0894 for a quote.
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Can Masune bill our insurance for payment?
We cannot bill insurance carriers for payment on your behalf. Please
ask your carrier about submitting your invoice after you receive
your item(s).
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Return Policy
. Sorry, but for health reasons we are unable to accept returns or exchanges of
eating, hygiene and mouth stick products. In addition, we cannot accept
books, computer software and videos that have been removed from original
packaging.
. Returns for products that are Hazardous Materials, ORMD, Prescription, or
Regulated cannot be accepted.
. Credits for returns are issued only to original purchaser.
. No cash refunds issued for under $25.00. Credit balance will be applied to
future purchases made within 180 days.
. All returns must have an RGA number (returned goods authorization number
can be obtained from our Customer Service Department--see "Returns
Procedure"). All unauthorized returns are subject to a 15% processing fee
and a $10 administrative charge.
. All returns must be in original packaging and received in new and resalable
condition. For applicable restocking fees consult the chart below:
| Days Elapsed |
Applicable Restocking Fees |
| Under 30 |
No restock fee on items shipped UPS.
15% of price of returned item on truck shipped items
|
| 30-60 |
25% of price of all returned items
|
| 61-90 |
50% of price of all returned items
|
Sorry, no returns will be accepted after 90 days.
Returns Procedure
. Contact Customer Service at 1-800-831-0894, Monday through Friday from
8:00 a.m.-8:00 p.m. EST for a returned goods authorization number (RGA
number) and instructions. Write the number on the outside of your return
shipment and send package to Masune, 500 Fillmore Avenue., Tonawanda, NY
14150. All return shipping expenses are paid by the customer. Items must be
returned within 30 days of receiving RGA number.
returns procedure continued
. If you receive merchandise as a result of a Masune error, we will pay for the
return shipping expense and no restocking fee will be applied.
. For all other returns, we will credit your account for returned merchandise,
minus the required restocking fee, once merchandise has been received,
inspected and confirmed to be in resellable condition. Credits will not be
issued for items received in non-resalable condition. The customer is responsible
for properly packaging and protecting the item during its shipping back
to Masune. Initial freight charges are not credited. All credits must be
redeemed within 180 days.
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