F. A. Q. (Frequently Asked Questions)
How do I set up a
credit account?
What's your policy on sales of prescription drugs?
What are my shipping options? When will my order ship? What
will it cost?
What are our payment options?
Can I have my order tomorrow?
Can
Masune
Sports Medicine bill our insurance carriers for payment?
Return Policy
How do I set up a credit account?
It's easy, Simply place an order! We'll automatically set up an account for
you. With proper references, your order will be processed promptly.
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What's your policy on sales of
prescription drugs?
By law, sales of prescription drugs, needles and syringes are restricted to
customers who are registered and fully licensed. To establish your eligibility,
we require a photocopy of your authorizing prescriber's or facility's valid
license or DEA registration for our files. Before ordering, click
Prescription Drug Authorization Form and follow the instructions.
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What are my shipping options? When
will my order ship? What will it cost?
Delivery of all orders within the continental U.S. is F.O.B. shipping point by
ground delivery service. Your order will ship the same day if ordered by
3PM EST Monday through Friday.
Shipping and Handling Charges
|
Orders under $150
|
Order between
$150 and $250
|
Orders between
$250 and $500
|
Orders over $500
|
$9.95
|
$11.95
|
$16.95
|
$18.95
|
Overnight or 2nd day delivery
available for additional charge.
Please call
1-800-831-0894
for a quote.
Because of their size and/or
weight some orders must be shipped by truck (freight). We will contact you with
a shipping quote before we proceed with your order.
For orders shipping outside the
continental U.S., before your order is processed, we will contact you with a
shipping charge quote.
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What are our payment options?
-
Checks drawn on US banks only
-
Visa
-
Master Card
-
American Express
-
Discover
-
GSA Smart Pay Government
Purchase Card
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Can we have our order tomorrow?
Overnight delivery via UPS is available for all in-stock items. A
surcharge applies; call
1-800-831-0894
for a quote.
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Can
Masune
bill our insurance for payment?
We cannot bill insurance carriers for payment on your behalf. Please ask your
carrier about submitting your invoice after you receive your item(s).
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Return Policy
. Sorry, but for health reasons we are unable to accept returns or exchanges of
eating, hygiene and mouth stick products. In addition, we cannot accept books,
computer software and videos that have been removed from original packaging.
. Returns for products that are Hazardous Materials, ORMD, Prescription, or
Regulated cannot be accepted.
. Credits for returns are issued only to original purchaser.
. No cash refunds issued for under $25.00. Credit balance will be applied to
future purchases made within 180 days.
. All returns must have an RGA number (returned goods authorization number can
be obtained from our Customer Service Department--see "Returns Procedure"). All
unauthorized returns are subject to a 15% processing fee and a $10
administrative charge.
. All returns must be in original packaging and received in new and resalable
condition. For applicable restocking fees consult the chart below:
| Days Elapsed |
Applicable Restocking Fees |
| Under 30 |
No restock fee on items shipped UPS. 15% of price of returned item on truck
shipped items
|
| 30-60 |
25% of price of all returned items
|
| 61-90 |
50% of price of all returned items
|
Sorry, no returns will be accepted after 90 days.
Returns Procedure
. Contact Customer Service at
1-800-831-0894
, Monday through Friday from 8:00 a.m.-8:00 p.m. EST for a returned goods
authorization number (RGA number) and instructions. Write the number on the
outside of your return shipment and send package to
Masune
, 500 Fillmore Avenue., Tonawanda, NY 14150. All return shipping expenses are
paid by the customer. Items must be returned within 30 days of receiving RGA
number. returns procedure continued
. If you receive merchandise as a result of a
Masune
error, we will pay for the return shipping expense and no restocking fee will
be applied.
. For all other returns, we will credit your account for returned merchandise,
minus the required restocking fee, once merchandise has been received,
inspected and confirmed to be in resellable condition. Credits will not be
issued for items received in non-resalable condition. The customer is
responsible for properly packaging and protecting the item during its shipping
back to
Masune
. Initial freight charges are not credited. All credits must be redeemed within
180 days.
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